Sunday, April 30, 2006

Why We Do the Things We Do?

As with many day to day business activities and somewhat rituals or habits sometimes people fall into a rhythm of simply doing certain things because that is how they were trained and never asking why. 'That's the way it's always been done and who am I to question why?'
There is an old tale someone once told me of a college getting a new dean. As he was being shown around by one of the faculty they stopped into the cafeteria for lunch. As they were discussing items where they could cut costs the faculty member introduced him to the cook and involved him in the conversation of cutting costs. At some point a subject came up of how the cook makes two tapioca puddings every day and every day he throws them out. When asked why he makes them his response was that the previous cook had always made two tapioca puddings so in his training he learned to do so and never thought to question why he made two and threw two away. He simply did it without thinking why. History behind this is that two deans ago liked tapioca pudding and requested it be put on the menu. In the event that someone were to sit with that dean and also wanted a tapioca pudding the previous cook was instructed to make two tapioca puddings every day.
Moral of the story is: DO ask questions. DO ask why something is done. Sometimes when someone has done something for so long they forget why they do it and it takes a NEW perspective in the picture to really evaluate the true reason certain things are done and if they still meet the needs or are futile and need to be disregarded.

1 comment:

Linda said...

Do you find as a Notary Signing Agent that you fall under this example. Maybe you have been taught or mentored into the industry by someone. Remember to question: why as you are being taught. Why helps you to better understand your function and how it may work better for you. Being a notary signing agent, you must learn to research, constantly read of updates in the notary laws of your state as well as the trends and issues involved in presenting the loan documents, how you will be effected by the mortgage reform and how your duties will change. This is not an industry for someone who cannot reason and troubleshoot. If you are a 'book smart' person this industry is not for you. Your duties fall into two categories. Firstly, you are a notary. Secondly and beyond that are duties of being a signing agent. They are totally separate duties. Many will say 'I cannot explain the documents. Notaries are not supposed to explain they are there to witness signatures and administer oaths.' That is true but where the notary duties stop, the signing agent duties start. You are being hired by companies to work as a Notary Signing Agent. So be a notary and witness those signatures then also be familiar with the real estate aspects within your state and continue with the signing agent duties.